Privacy Notice

1. Introduction

Orchard Grand Court Pte Ltd ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore.

By using our website, making a reservation, or engaging with us, you agree to the terms of this Privacy Policy.

2. What Personal Data is Collected?

The types of personal data we may collect include but are not limited to:

• Full Name
• Gender & Date of Birth
• NRIC/Passport Number & Nationality
• Residential Address & Contact Details (Email & Phone Number)
• Credit Card Details & Payment Information
• Guest Preferences & Special Requests
• Business-related information (for corporate guests and vendors)

3. How is Personal Data Collected?

We collect personal data in a variety of ways, including but not limited to:

(i) Directly from you:

• When you browse our website, make a reservation through our website, phone, email, or customer service.
• When you register for loyalty programs, frequent traveler programs, or travel partner programs.
• When you make an online purchase through our website (using your registered account or logging in via social media accounts).
• When you use our services such as check-in, dining, concierge, or event services.
• Through your interactions with our staff, participation in surveys, contests, promotions, or feedback forms.

(ii) Through third-party sources:

• When you make a reservation through a third-party website or online reservation platform (whether using your registered account or logging in via social media).
• From our strategic business partners, such as travel booking platforms and tour agencies.
• From internet-connected devices available in our premises (such as handy phones).
• From joint marketing partners, public databases, and third-party services where you have consented to share your personal data with us.

4. Purposes for Collection and Use of Personal Data

We collect and use personal data for the following purposes:

For Guests (including serviced apartment guests, restaurant patrons, and event attendees):

• To provide accommodation, dining, and guest services.
• To process reservations, payments, and check-in/check-out procedures.
• To administer loyalty and rewards programs.
• To send service-related notifications, promotions, and updates (only if you have opted in).
• To improve our services based on guest feedback and preferences.
• To comply with legal and regulatory requirements.

For Vendors, Service Providers, and Business Partners:

• To facilitate product and service procurement.
• To process vendor payments and manage invoicing.
• To manage the administrative and business operations of Orchard Grand Court.
• To comply with applicable laws, industry regulations, and security requirements.

For Job Applicants & Employees:

• To evaluate applications for employment, internships, and industrial attachments.
• To facilitate staff management and payroll processing.

In some cases, we may notify you of additional purposes at the time of data collection. We will seek your consent before using your data for any new purpose beyond what is outlined in this policy.

5. Disclosure of Personal Data

Your personal data may be shared with third parties, only when necessary, including:

• Payment processors and financial institutions for transaction processing.
• Booking and reservation platforms for managing your stay.
• IT service providers for data storage and system management.
• Regulatory authorities (if required by law).
• Marketing partners (only if you have opted in for promotional materials).

All third parties are contractually obligated to handle your data with strict confidentiality and security measures.

6. Data Protection Measures

We take reasonable steps to safeguard your personal data from unauthorized access, collection, use, disclosure, modification, or loss. These steps include:

• Restricted access to personal data, limited to authorized staff handling guest services, reservations, and billing.
• Internal policies and procedures to manage and protect personal data from misuse.
• Secure payment processing for credit card transactions via third-party providers that comply with industry standards.

While we strive to protect your data, please note that we do not have control over third-party platforms or internet-based transmissions, and as such, we cannot guarantee absolute security.

7. Retention of Personal Data

Your personal data is retained for as long as necessary to:

• Fulfill business and operational needs.
• Comply with financial and legal regulations.
• Provide seamless experiences for returning guests.

Once no longer required, your data will be securely disposed of.

8. Marketing & Communication Preferences

We may use your personal data to send promotions, special offers, or event notifications. If you prefer not to receive these communications, you can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails.
• Contacting us via email at resv@ogc.com.sg.

9. Access, Correction & Withdrawal of Personal Data

You have the right to:

• Request access to the personal data we hold about you.
• Correct or update your personal information.
• Withdraw consent for marketing communications.
• Request deletion of your personal data (subject to legal requirements).

For any requests or concerns regarding your personal data, please contact:

Email: resv@ogc.com.sg 
Address: Orchard Grand Court Pte Ltd, 131 Killiney Road, Singapore 239571

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any revisions will be posted on our website to keep you informed of how we handle your personal data.

Last Updated: [21-Feb-2025]